Contact support
Use the official EntryBook contact form.
Include:
- business and account contact;
- affected module;
- date and approximate time;
- expected and actual result;
- safe invoice, sale, payment, or record identifier;
- browser/app and device version;
- screenshot with customer and payment data redacted.
Never include passwords, OTPs, API keys, service-role keys, full card/bank details, GST portal credentials, or another business’s data.
For suspected account compromise, cross-business exposure, or incorrect filing/payment state, say that the issue is urgent and avoid further changes until advised.
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