Frequently asked questions
Can I use EntryBook without GST registration?
Section titled “Can I use EntryBook without GST registration?”Yes, when configured for the business’s real registration status. Do not enter a GSTIN or issue a GST tax invoice unless the business is registered.
Why can a staff member not open a module?
Section titled “Why can a staff member not open a module?”Their role or staff permissions may not include it, or the feature may require a subscription. Ask the owner to review access rather than sharing another user’s account.
Should I retry a sale or payment after an error?
Section titled “Should I retry a sale or payment after an error?”First check Billing, the customer ledger, and payment status. Retry only after confirming the original operation did not complete.
Can I delete an old customer or product?
Section titled “Can I delete an old customer or product?”Business records are normally archived to preserve history. Use the archive action when available.
Why does stock differ from the shelf?
Section titled “Why does stock differ from the shelf?”Review opening stock, purchases, sales, returns, batches, and adjustments. Complete a physical count and record a justified adjustment rather than editing history.
Where can an accountant work?
Section titled “Where can an accountant work?”Use the accountant portal and explicitly select the client business.